Security Measures Taken by HealthTap
HealthTap provides HIPAA-compliant technology to connect you with certified medical doctors via text or video chat, offering virtual doctor visits that are accessible 24/7 at an affordable price.
HealthTap also allows you to submit questions directly to your doctor. If you do so, they’ll provide an obligation-free response within 24 hours.
By providing answers to HealthTap, you grant them a worldwide, non-exclusive, irrevocable right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce and modify for display purposes you’re Submissions.
HealthTap not only strives to give you the best experience, but they are also taking steps to safeguard your data from unauthorized intrusion. Among other measures, they use security by design and have implemented a secure network. Furthermore, they have taken time out to educate their employees on security best practices. It also conducts regular reviews of its IT department to guarantee all systems are performing optimally. Furthermore, its security credentials are well known; as one of the most HIPAA compliant companies in the industry. Its commendable efforts are only matched by its unsurpassed customer service standards. It offers patient education, online billing and insurance claims, online self-service, mobile payments and remote access to patient records from its high-speed data center that features state-of-the-art security including the best firewall in the industry. Furthermore, this award-winning IT department is led by an experienced executive and staffed with skilled technical support personnel.
Access to data
HealthTap utilizes a range of data from users and doctors to offer telehealth services. This includes health insurance provider information, wearable medical devices, as well as access to more than 71,000 physicians through its network.
HealthTap curates and organizes its information according to top-rated doctors, with constant updates provided by these same physicians. As a result, users have access to personalized health content as well as free online and mobile answers from top U.S. physicians at their fingertips.
Authentication requires the system to confirm that the person accessing data is who they say they are and has permission to do so. It also determines what data can be accessed by that individual, as well as any actions they are authorized to take with regards to that data.
Access to data must be granted based on an individual’s role within the organization and how that role interacts with the broader environment in which it resides. This guarantees only those individuals who need access to it are allowed to do so, providing a framework for controlling who has control of which data.
Healthcare organizations process vast amounts of data from various sources, so record keeping and retention are essential elements in information management. Retention policies for customer, contract, financial, health data, third-party, and employee records often depend on internal as well as external regulations for compliance reasons.
Data retention policies and procedures that comply with HIPAA, state and federal laws, as well as industry guidelines are essential for protecting sensitive data. It is essential that these documents be regularly evaluated, revised, and updated to guarantee they remain functioning as intended.
HIPAA requires medical records be destroyed when no longer required for treatment purposes or after a certain period has elapsed. At HealthTap, we adhere to this policy so that the patient’s personal health information is securely destroyed and does not fall into the wrong hands.
At Safeco, we take your privacy seriously and implement data controls to prevent unauthorized access to our systems and safeguard sensitive patient data in real time.
Our policies and procedures apply to all health data we maintain, including any information shared with physicians who treat you in a virtual consult. Furthermore, we use multi-factor authentication and encryption for the protection of your personal information.
Under the Privacy Rule, covered entities must create and implement policies and procedures that limit uses and disclosures of protected health information (PHI) to the minimum necessary for fulfilling their purpose. Usually, this means restricting which types of data are disclosed to other parties such as research sponsors or others who require access to it.
The Rule also permits covered entities, without obtaining authorization from an IRB or Privacy Board and documentation of a waiver or alteration to such authorization, to use and disclose PHI in limited data sets for research purposes. This ensures research remains compliant with the protections afforded by the Privacy Rule while reducing the need for additional authorizations.